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FAQ

1. Account

How do I create my Account at GetHalal?

To create an Account, you need to go on “Register” at our GetHalal Website. Please use your email and choose a secure Password.

How can I change my Password?

When you go to my profile menu on our Website, you will find the option “Change Password”. There you must enter your current password and new password. If you forgot your current password, please go on “Forgot your password”

2. Order

How do I cancel my order ?

If your order hasnt been dispatched yet, you can easily contact us on our numerous channels.

Where is my order?

Still waiting for your order? Please contact our customer service team and we will check for you.

The product I'm looking for is sold out, when will it be available again?

In that case, go on the button “Remind me” and we will send you an email whenever we have the product back in stock.

How can I order from Social Media?

Text us which products you want to order. If you are ordering for the first time you need to give personal information including your living adress

3. Delivery

How much is the Delivery cost?

All orders are in Berlin below 30€ would cost 2.99€, And are free from 30€ .

All orders are out of Berlin below 60€ would cost 4,99€, And are free from 60€.

How long does it take to be delivered?

We do next day delivery within Berlin. Outside of Berlin we deliver within two days.

Are the fresh products delivered frozen?

No, we deliver all products fresh in a special box with cooling system.

4. Quality

What If I am not satisfied with the quality?

Please read our cancellation policy

5. Contact

How can I contact you for Feedback?

Please reach us through our social media challenges

6. Payment

Is the online payment safe?

Yes. We are only proceeding orders with secure payments. We do not not save credit card informations.

Can I also pay Cash?

Yes, but only in Berlin (for now).

We eat Halal

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